# How to Request a Subscription Change

> At Nutrisense we understand that everyones health journey is unique and we want to assist you in finding the program that meets your needs If you want to ch

Source: https://support.nutrisense.io/en_us/how-to-request-subscription-change-r1DH1qCJle

Last updated: 2026-01-02T15:55:17.479Z

If your current Nutrisense program, such as the Bio-sensor subscription, Bring Your Own Sensor program, or Video Call Plan, no longer fits your needs, you can request a subscription change in the Nutrisense app.

**⚠️ Important:** Early Bio-sensor changes may include fees, and any charges made to your account prior to the change are **non-refundable**. [View refund policy](https://support.nutrisense.io/en_us/nutrisense-refund-policy-BJbByc0Jex)

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## How To Request A Subscription Change

_Follow these 9 simple steps in your Nutrisense app to submit a subscription change request._

1.  Open the **Nutrisense app**
2.  Tap the **menu icon** in the upper left-hand corner
3.  Select **"Programs & Add-Ons"**
4.  Choose the program you are currently subscribed to
5.  Tap **"Show Product Details"**
6.  Select **"Modify Subscription"**
7.  Tap **"Change Your Plan"**
8.  Edit the description to include **_your specific request_**
9.  Tap **"Submit"**

**✅ Success:** Once submitted, you'll see a confirmation message letting you know your request was successfully received.

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## What Happens Next

_Our Customer Support Team will review your request and contact you with available options._

After your request is submitted, a member of the **Customer Support Team** will:

*   Review your subscription change request
*   Reach out to you as soon as possible
*   Help with next steps or confirm available options

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## Important Timing Reminder

_Submit your request at least 72 hours before your next charge to ensure processing time._

**⏰ Critical Deadline:** Subscription changes must be submitted **_at least 72 hours_** before your next scheduled charge and shipment date.

Submitting your request before this window helps ensure the Customer Support Team has enough time to assist you with your subscription changes.