# Managing Sensor Delivery Gaps: Your Complete Guide

> Whether you are between your monthly billing dates or dont have any sensors there are ways to help combat potential gaps between your sensor delivery      Le

Source: https://support.nutrisense.io/en_us/managing-sensor-delivery-gaps-complete-guide-BkmSJqCJgg

Last updated: 2026-06-25T14:25:55.598Z

Whether you are between your monthly billing dates or don't have any sensors, there are ways to help combat potential gaps between your sensor deliveries!

  

## Understanding Your Dates: Activation vs. Billing

_Learn the key difference between when you activate sensors and when you're charged for them._

Let's start by clarifying the difference between your Activation Date and Billing Date:

*   **Activation Date:** This is the day you first activate your sensor. Each sensor has a specific lifespan and can be used at your convenience before its expiration. Usually, the Stelo biosensors have a 15-day lifespan.
*   **Billing Date:** This is the day you are charged and the shipment process begins. Nutrisense ships within 48 business hours after a charge occurs. Your Billing Date occurs on the same day every month. For example, if you were charged on the 15th of the month, your next charge will be on the 15th of the following month, unless otherwise requested.

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## How to Check Your Billing Date

_Follow these simple steps in the Nutrisense app to confirm when your next charge will occur._

To confirm your Billing Date, follow these simple steps:

1.  Open the Nutrisense app
2.  Tap the icon in the upper left-hand corner
3.  Select "Programs & Add-ons"

![](https://cdn.kustomerhostedcontent.com/media/67f4529145eb45782e3bdf8f/d5617bf982768ffbd9cd326803dd23f5.gif)  

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## Options to Close Sensor Gaps

_Two effective ways to ensure continuous sensor coverage between your regular deliveries._

### Option 1: A-La-Carte CGMs

**Available to members on active subscriptions:** You can purchase a-la-carte sensors for **$149**. This charge will be separate from your monthly billing and is an option to ensure you have a sensor on hand.

### Option 2: Move Up Your Charge & Shipment Date

You can request to have your next order of CGMs shipped earlier than scheduled by moving up your billing date. You can also make the necessary adjustments to your shipment date through the Programs tab in the app.

**Here's how:**

1.  Open the Nutrisense app
2.  Tap the icon in the upper left-hand corner
3.  Select "Programs & Add-ons"
4.  Click on "Show Program Details"
5.  Tap "Change Shipping and Billing date"

  

![](https://cdn.kustomerhostedcontent.com/media/67f4529145eb45782e3bdf8f/ca8001420cc6e7fde3de9916b2ec47b5.gif)

**⚠️ Important Timing Note:** All billing requests must be made at least **72 hours in advance** of your billing date to ensure we're able to execute the change before your upcoming charge.

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