# Nutrisense Billing Policy: Non-Refundable Membership Programs

> At Nutrisense we are committed to helping you reach your health goals with our continuous glucose monitoring CGM program Please keep in mind that all Nutris

Source: https://support.nutrisense.io/en_us/nutrisense-billing-policy-non-refundable-membership-programs-BJbByc0Jex

Last updated: 2025-12-23T15:45:28.709Z

At Nutrisense, we are committed to helping you reach your health goals with our continuous glucose monitoring (CGM) program. Our billing policies are designed to support consistent health tracking while providing clear guidelines for subscription management.

**⚠️ Important Policy Notice:** All Nutrisense membership programs and add-on charges are non-refundable.

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## Why We Have a Non-Refundable Policy

Our non-refundable policy exists to ensure we can continue providing high-quality, personalized health monitoring services while maintaining program integrity. Here's why:

### 🩺 CGM Sensor Allocation

Once we ship your continuous glucose monitors, these medical devices are personalized for your use and cannot be restocked or reused.

### 👩‍⚕️ Nutritionist Matching

We invest significant resources in pairing you with qualified nutrition professionals based on your specific health goals and requirements.

### 🎯 Program Customization

Your Nutrisense program is tailored to your metabolic profile from day one, requiring upfront resource commitment for personalization.

### 📊 Data Infrastructure

We maintain sophisticated systems for real-time glucose tracking and analysis throughout your entire membership period.

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## Managing Your Nutrisense Program

While our programs are non-refundable, we offer several options to help you manage your subscription according to your needs:

### 📋 Program Modification Options

*   **🔄 [Change Your Program](https://support.nutrisense.io/en_us/how-to-change-your-program-r1DH1qCJle)**  
    Complete guide to switching between different program types to better suit your needs
*   **⏸️ [Snooze Your Program](https://nutrisense.kustomer.help/en_us/S1lH190ylx)**  
    Temporarily pause your subscription while maintaining your spot in the program

### ❌ Cancellation Resources

*   **🏁 [Standard Cancellation](https://nutrisense.kustomer.help/en_us/ByDHk9CJgx)**  
    How to cancel your program after completing your minimum commitment period
*   **⚡ [Early Cancellation](https://nutrisense.kustomer.help/en_us/H1dHy9RJle)**  
    Early cancellation procedures and important information about fees

### 🛠️ Additional Support

*   **📦 [Device Returns](https://nutrisense.kustomer.help/en_us/Skzry5RJxg)**  
    Information about our return policy specifically for defective or malfunctioning devices