# Stelo Biosensor Troubleshooting

> We understand how frustrating it can be when your sensor is not working properly and we apologize for any inconvenience this may have caused Our team is here 

Source: https://support.nutrisense.io/en_us/stelo-biosensor-troubleshooting-rJ4Py5Ryex

Last updated: 2025-12-19T21:16:25.977Z

We understand how frustrating it can be when your Stelo biosensor isn't working properly. Our team is here to help you resolve any issues quickly and get you back on track with your health journey.

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## First Steps: Contact Support Immediately

**If you suspect your sensor isn't working correctly, please contact [Nutrisense support](https://support.nutrisense.io/hc/en-us/requests/new) as soon as possible.**

Our support team will:

*   Walk you through troubleshooting steps
*   Determine if there's a sensor malfunction
*   Provide personalized assistance for your situation

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## Information to Include When Contacting Support

To help us assist you faster, please share:

*   **Sensor status:** Is this a brand new sensor or one you've already started using?
*   **Screenshots:** Any error messages or unusual readings you've captured
*   **Symptoms:** Describe what specifically isn't working as expected

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## Important: Don't Remove Your Sensor Yet

**Please contact our support team BEFORE removing your sensor.**

### Why Keep Your Sensor On?

*   **Better troubleshooting:** We can run diagnostic tests while the sensor is attached
*   **More accurate assessment:** We can gather real-time data to identify the issue
*   **Faster resolution:** With the sensor in place, we have more options to help you

### What Happens if You Remove It Too Early?

Once a sensor is removed, our ability to troubleshoot becomes very limited. This could mean:

*   Longer resolution times
*   Difficulty determining the exact cause
*   Potential need for additional replacement sensors

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## Quick Tips While Waiting for Support

*   Keep your phone nearby to maintain Bluetooth connection
*   Avoid getting the sensor excessively wet
*   Don't press or tap on the sensor
*   Take note of any patterns in when issues occur

  

We're committed to ensuring your Stelo biosensor experience is smooth and effective.