# Video Appointments with Nutritionists: Complete Member Guide > Were excited to share that our health team now offers video call appointments for our members When you schedule an appointment with our team well make sure Source: https://support.nutrisense.io/en_us/video-appointments-nutritionists-complete-guide-BJIHJ9Ayle Last updated: 2026-01-29T15:30:15.426Z Our health team offers video call appointments for members, providing personalized guidance and support through convenient one-on-one sessions. When members schedule an appointment, we reserve that time exclusively for them with a dedicated nutritionist. ### Included in this Article: * [How Video Appointments Work](#how-video-appointments-work) * [Technical Requirements](#technical-requirements) * [Scheduling Your Appointment](#scheduling-your-appointment) * [Preparing for Your Video Call](#preparing-for-your-video-call) * [Cancellation & Reschedule Policy](#cancellation-reschedule-policy) * [No Show Policy](#no-show-policy) * [Troubleshooting Common Issues](#troubleshooting-common-issues) * [Making the Most of Your Appointment](#making-the-most-of-your-appointment) ## ## How Video Appointments Work ### What to Expect Video appointments provide dedicated one-on-one time with a nutritionist for personalized guidance and support. **Appointment options** * **30-minute session:** $39 * **60-minute session:** $79 **Additional details** * **Platform:** Secure, HIPAA-compliant video conferencing * **Content:** Personalized nutrition guidance, goal review, and Q&A * **Follow-up:** Session notes and action items provided after each call ### Insurance & Payment Overview Members can book appointments without paying upfront, regardless of insurance status. When your appointment occurs: * If insurance coverage is available, one insurance unit is deducted * If insurance is not available or you choose self-pay, your payment method is charged after the session If insurance is added but not accepted or covered, your first call will be free. Members may book recurring appointments indefinitely. If insurance coverage is exhausted, appointments will seamlessly transition to self-pay without requiring rebooking. ## ## Technical Requirements **Ensure you have the right setup for a smooth video call experience:** * ✓ **Stable internet connection** * ✓ **Device with camera and microphone** (computer, tablet, or smartphone) * ✓ **Updated web browser** or mobile app * ✓ **Quiet, private space** for confidential discussion ## ## Scheduling Your Appointment ### Step-by-Step Booking Process Book video appointment easily through the member portal: 1. Log into the member dashboard 2. Select "Video Call with Nutritionist" 3. Choose either a **30-minute or 60-minute session** 4. Select an available time in the preferred time zone 5. Confirm booking Members receive an email confirmation with their video call link and preparation tips. ### Scheduling Requirements To ensure fair access for all members: * Appointments must be scheduled at least 24 hours in advance * Each time slot is reserved exclusively for one member ## ## Preparing for Your Video Call ### Before Your Appointment **To get the most out of your session:** * Test your camera, microphone, and internet connection * Prepare questions or topics you'd like to discuss * Review recent glucose readings and food logs * Choose a quiet, private space ### Day of Your Appointment * Join using the link in your confirmation email * Log in 5 minutes early to check audio and video * Have your data and questions ready ## ## Cancellation & Reschedule Policy We understand that unexpected events happen and aim to be flexible while ensuring fair access to care. ### How to Cancel or Reschedule You can manage your appointment directly from the confirmation email: * Select Cancel or Reschedule * Choose a new available time if rescheduling * Receive an updated confirmation email ### Late Cancellation Fee ⚠️ A $75 fee applies if: * You cancel within 24 hours of your appointment * You do not show up for your scheduled session This policy applies to both insurance-based and self-pay appointments. The $75 fee amount is unchanged. For self-pay appointments, fees are charged **after the appointment**, not at booking. ## ## No Show Policy ### Wait Time and Grace Period Your nutritionist will wait 10 minutes from the scheduled start time. If you're running late or experiencing technical issues: * Message your nutritionist as soon as possible ### No Show Criteria You'll be considered a no-show if: * You fail to join the call **within 10 minutes** * You do not communicate delays or technical issues ### No Show Fee ⚠️ A $75 fee applies to all no-show appointments to ensure fairness and availability for other members. ## ## Troubleshooting Common Issues ### Can't Join the Video Call * Check your internet connection * Refresh your browser or restart the app * Try a different browser or device * Message your nutritionist if issues persist ### Audio or Video Issues * Confirm camera and microphone permissions * Close other apps using audio or video * Use headphones for clearer sound * Test your setup ahead of time ## ## Making the Most of Your Appointment ### Preparation Tips * Review your goals * **Prepare 3–5 focused questions** * Gather relevant glucose and food data * **Focus on 1–2 key topics per session** ### During Your Session * Take notes on recommendations * Ask for clarification when needed * Discuss challenges openly * Schedule follow-up appointments as appropriate 💡 Remember: These appointments are dedicated time with your nutritionist. Preparing in advance helps you get the most value from each session.