Everything you need to know about using your insurance to cover the Nutrisense subscription!
Which insurance plans do you accept?
We accept Aetna, Cigna, Anthem, Blue Cross Blue Shield, Highmark, Empire, Horizon, Sana Benefits, and United Healthcare.
How much will I have to pay out of pocket?
95% of our members pay $0 out of pocket for video calls with our nutritionists. We will run a benefits check and file the claims on your behalf. If there is any patient responsibility, we will inform you before your appointment date and proceed only with your consent for the payment.
Are CGMs covered by insurance?
Nutrisense is a health and wellness program so we are unable to accept insurance for our monthly CGM subscriptions at the time. However, if your insurance covers the CGMs provided by your physician, we’ll be happy to welcome you to the Bring Your Own Sensor Program.
It’s important to note that we do accept most insurance carriers for our nutritionist video calls!
How do I check my insurance eligibility for nutritionist calls?
During the signup process of any Nutrisense subscription, you’ll have the chance to submit your insurance details. We’ll run an eligibility check and follow up with you with all the necessary details.
You can also check your eligibility online through the following link: Insurance Eligibility Check
After the sign-up process, how can I check my insurance eligibility?
You can edit, re-submit, or add a new insurance to the app at any time.
On the Menu of the app, you’ll find a section called “Insurance Status” where you can check your current insurance status and add or resubmit insurance information, including photos of your insurance card. The latest insurance details submitted will be considered as the ‘Active’ Policy.
What if I have an active insurance and want to add a different one?
That’s completely possible, and we’ll be more than happy to check your secondary insurance eligibility for you.
It’s important to note that, if a new insurance is added while the current policy is active, the current policy will be considered inactive and a new benefits check is run on the new policy added. Any upcoming calls will move to a pending status until the benefits check is complete.
How do I upload my insurance card?
You can upload a photo of your insurance card by navigating to the ‘Insurance Status’ section of your account and selecting “Upload Insurance Card.” Follow the prompts to take a picture or upload an existing photo.
What happens after I upload my insurance card?
Once you upload or add your insurance card details, we will run a benefits check to confirm if your insurance plan covers video consultations. You will receive a confirmation email once the benefits check is complete. You can also check the status in the ‘Nutritionist’ tab or ‘Insurance Status’ section in the app.
How long does it take to check my insurance benefits?
The benefits check typically takes 2 to 4 business days.
Will I be notified if my benefits are confirmed?
Yes, you will receive an email once your insurance benefits are confirmed, and you can continue your insurance-covered video calls.
What should I do if my insurance is not accepted?
If your insurance is not accepted, you will receive a notification in the app.
Is my insurance information secure?
Yes, all uploaded insurance information is encrypted and stored securely. We comply with HIPAA regulations to protect your personal data.
What if my insurance benefits change?
You can update your insurance information at any time by navigating to the ‘Insurance Status’ section and adding the new insurance. We recommend you do this as soon as your insurance changes to avoid hassles with any upcoming calls.
How often should I update my insurance card?
You should update your insurance information whenever there’s a change in your coverage or if your card expires.
Don't hesitate to reach out to our customer support team if you have any questions or concerns. We're here to support you every step of the way on your health journey!