Need help? We've got you covered!
We have two valuable resources at your disposal: our customer support team and our team of dietitians.
Reaching Out to Your Dietitian
Our dietitians are your most valuable asset when it comes to understanding your data. Your dietitian or nutritionist will reach out within 24 hours of activating your sensor on weekdays and reach out proactively on a weekly basis - also depending on the frequency that you selected on your Goals Questionnaire when signing up. They'll also be available to answer any questions you have, so don't hesitate to reach out to them directly in the app! Check out this article to learn more about what to expect from your dietitian: What to expect from my Nutrisense dietitian?
To send a message to your personal dietitian:
Bring up the menu on the sidebar by selecting the three dashes in the top left corner
Go to "Messages"
Select "See previous" to pull up the ongoing conversation with your dietitian.
You should see all of your previous conversations as well as a New Conversation button. Please continue to log meals, notes, and activities in addition to writing in questions throughout the week so that your dietitian or nutritionist has all they need to help you reach your health goals!
Our dietitians are here to help you succeed in reaching your goals. Any time you have a question about nutrition, fitness, sleep, or stress, please do not hesitate to reach out.
Have Questions About Using the App, Features, or Your Account?
If you non-health related questions we have a team of customer support agents to help you get the most out of your app! They are available to help you troubleshoot any issues you may have or help you manage your account. To get your non-health-related questions answered, contact customer support (here is how!)