We understand how frustrating it can be when your sensor is not working properly, and we apologize for any inconvenience this may have caused. Our team is here to assist you in resolving any issues you may be experiencing with your CGM.
If you suspect that your sensor is not functioning properly, please contact Nutrisense support directly through the in-app chat. Our support team will work with you to troubleshoot the issue and determine any possible malfunction. Please let us know whether this is a new sensor or one that has already been activated.
If it is determined that your sensor is malfunctioning due to a hardware-related issue, Nutrisense will replace the CGM free of charge. We kindly request that you provide a photo of any hardware-related issues.
Please note that sensors that are damaged by the member, malfunction due to an application error, or are removed early will result in an $85.00 discounted replacement sensor offer. We ask that all members reach out to our support team before removing a sensor to determine whether it is malfunctioning.
To ensure the longevity of your sensor, we highly recommend taking advantage of our complimentary Nutrisense protective patches for added protection and following our step-by-step tutorial on applying your CGM.