At Nutrisense, we understand that life can get busy, which is why we offer you the ability to snooze their subscription and take a break from shipments. You can snooze your subscription for a period of time equivalent to one-half of your subscription's minimum commitment period (excluding the 3-month minimum commitment subscription), and this allotted snooze time can be used either consecutively or periodically throughout your subscription's minimum commitment period. We require that you reach out at least 72 hours in advance of your billing date to snooze your subscription.
To find out how long your subscription can be snoozed, check out our helpful guide, "Can I Snooze My Subscription?" When you're ready to snooze your subscription, simply follow these easy steps:
- Open the Nutrisense app
- Go to the "Programs" tab
- Select the service you want to update by clicking "Show Program Details"
- Click "Take a Break"
- Choose "Snooze your program"
If you have any issues submitting your request, send us an in app message or email email@example.com with "Snooze my subscription" in the subject line. Our team will confirm your request within 24 hours via email and ask you to indicate the length of time you require for your snooze period.
Please note that to snooze your subscription or extend an ongoing snooze period, you must submit a request at least 72 hours before your next charge and shipment date. Charges processed before a snooze period cannot be refunded, but you can find more information about our refund policy in our helpful guide, "Nutrisense Refunds."