Whether you are between your monthly billing dates or don’t have any sensors, there are ways to help combat potential gaps between your sensor delivery!
Let's start by clarifying the difference between your Activation Date and Billing Date:
- Activation Date: This is the day you first activate your sensor. Each sensor has an expected 14-day lifespan and can be used at your convenience before its expiration.
- Billing Date: This is the day you are charged and the shipment process begins. Nutrisense ships within one business day after a charge occurs.. Your Billing Date occurs on the same day every month. For example, if you were charged on the 15th of the month, your next charge will be on the 15th of the following month, unless otherwise requested.
To confirm your Billing Date, follow these simple steps:
- Open the Nutrisense app
- Click on the sidebar menu in the upper left-hand corner
- Select "Programs"
- Select "Show Program Details"
Now let's discuss how to close the gap between sensors:
A-La-Carte CGMs (available to members on active subscriptions): You can purchase an a-la-carte sensor for $100. This charge will be separate from your monthly billing and is an option to ensure you have a sensor on hand.
Move up your charge and shipment date: You can request to have your next order of CGMs shipped earlier than scheduled by moving up your billing date.
If you’re interested in either option, you can reach out to our support team through the in-app messenger or by emailing firstname.lastname@example.org. Please note that all billing requests must be made at least 72 hours in advance of your billing date to ensure we're able to execute the change before your upcoming charge. We're here to support you every step of the way on your health journey!