# Nutrisense - Support Main > Nutrisense - Support Main knowledge base – help articles and documentation. ## Nutrition Support - [Insurance-Covered Nutritionist Consultations: Complete Guide](https://support.nutrisense.io/en_us/insurance-covered-nutritionist-consultations-complete-guide-SJXm1cRJlx.md): General Questions What are the elegability requirements You must be at least 18 years old Which insurance plans do you accept We accept Aetna Ci - [How to Schedule Video Calls with Your Nutrisense Nutritionist](https://support.nutrisense.io/en_us/schedule-video-calls-nutrisense-nutritionist-HkCGJqCkge.md): Everything you need to know about booking a video call with your nutritionist You can easily schedule a video call with your nutritionist directly from th - [How to Prepare for Your First Nutrition Appointment](https://support.nutrisense.io/en_us/prepare-first-nutrition-appointment-guide-SJSxYSmQZe.md): To make sure your first nutrition appointment is a success here are a few easy steps to get you prepped and ready Step 1 Download the Nutrisense App - [Video Appointments with Nutritionists: Complete Member Guide](https://support.nutrisense.io/en_us/video-appointments-nutritionists-complete-guide-BJIHJ9Ayle.md): Were excited to share that our health team now offers video call appointments for our members When you schedule an appointment with our team well make sure - [Nutrisense Nutrition Support Options & Pricing](https://support.nutrisense.io/en_us/nutrisense-nutrition-support-options-pricing-Bk4Hy50yex.md): Adding on or removing additional nutritionist support is an easy and quick process all done within the Nutrisense app How to get started 1 Open the - [Insurance Reimbursed Stress Management Calls](https://support.nutrisense.io/en_us/insurance-reimbursed-stress-management-calls-rJ5pE4mmx.md): Stress Management Calls We are pleased to add insurance reimbursed stress management calls to our offerings These are calls with a dedicated stress managemen ## Account Management - [How to Update Payment Information](https://support.nutrisense.io/en_us/how-to-update-payment-information-HkrBk90Jxl.md): Updating your billing and shipping information can easily be done in the app To do this simply 1 Go into your app 2 Select the icon in the upper leftha - [How to Request a Subscription Change](https://support.nutrisense.io/en_us/how-to-request-subscription-change-r1DH1qCJle.md): At Nutrisense we understand that everyones health journey is unique and we want to assist you in finding the program that meets your needs If you want to ch - [How to Snooze Your Nutrisense Subscription](https://support.nutrisense.io/en_us/how-to-snooze-nutrisense-subscription-S1lH190ylx.md): We want to ensure clarity regarding our subscription and autorenewal processes Heres some important information to note All Nutrisense subscriptions are - [How to Cancel Your Nutrisense Subscription](https://support.nutrisense.io/en_us/how-to-cancel-nutrisense-subscription-ByDHk9CJgx.md): We want to remind you that all of our monthly plans are subscriptionbased and are automatically renewed each month If you ever wish to discontinue your subscr - [Nutrisense Early Cancellation Policy](https://support.nutrisense.io/en_us/nutrisense-early-cancellation-policy-H1dHy9RJle.md): At Nutrisense we offer discounted monthly rates for our membership programs based on the length of your commitment If you need to cancel your subscription bef - [How To Update Your Shipping Address](https://support.nutrisense.io/en_us/how-to-update-your-shipping-address-rkM4jTmZx.md): Members can update their shipping address directly in the Nutrisense app before their next scheduled shipment Keeping your address current helps ensure you - [How to reactivate your subscription](https://support.nutrisense.io/en_us/how-to-reactivate-your-subscription-By3U8LnVe.md): Ste ## Billing & Payments - [Nutrisense Gift Cards: Purchase & Redemption Guide](https://support.nutrisense.io/en_us/nutrisense-gift-cards-purchase-redemption-guide-ryYS1cC1xl.md): Give the gift of optimal health with Nutrisense gift cards You can purchase a gift card for a new or existing member of the program To purchase a gift card h - [Nutrisense Billing Policy: Non-Refundable Membership Programs](https://support.nutrisense.io/en_us/nutrisense-billing-policy-non-refundable-membership-programs-BJbByc0Jex.md): At Nutrisense we are committed to helping you reach your health goals with our continuous glucose monitoring CGM program Please keep in mind that all Nutris - [Nutrisense Refund and Return Policy](https://support.nutrisense.io/en_us/nutrisense-refund-return-policy-Skzry5RJxg.md): At Nutrisense we want to make sure you have the best possible experience with your CGMs Once monthly charges have been processed subscriptions are nonrefu ## Orders & Shipping - [Shipping and Billing Information](https://support.nutrisense.io/en_us/shipping-billing-information-SJiH19Rkgl.md): Once youve signed up completed the Health Questionnaire and been approved for the program your CGM kit will be sent out by our pharmacy partner within 1 bus - [How to Order Additional Stelo Biosensors in the Nutrisense App](https://support.nutrisense.io/en_us/how-to-order-additional-stelo-biosensors-in-the-nutrisense-app-S17LCTpfex.md): Need More Biosensors - [Managing Sensor Delivery Gaps: Your Complete Guide](https://support.nutrisense.io/en_us/managing-sensor-delivery-gaps-complete-guide-BkmSJqCJgg.md): Whether you are between your monthly billing dates or dont have any sensors there are ways to help combat potential gaps between your sensor delivery Le - [Biosensor Reshipment: Address Changes & Fees](https://support.nutrisense.io/en_us/biosensor-reshipment-address-changes-fees-rJ3Syc0yll.md): At Nutrisense we understand that sometimes mistakes happen Maybe you forgot to update your address before your monthly shipment went out or when you first sig - [International Shipping Policy](https://support.nutrisense.io/en_us/international-shipping-policy-rJ2S1cA1xx.md): Thanks for your interest in Nutrisense At this time we only deliver our continuous Glucose Sensors within the United States We understand that this may disap ## About Nutrisense - [Nutrisense Sustainability Initiatives](https://support.nutrisense.io/en_us/nutrisense-sustainability-initiatives-SJyQk9C1xg.md): Were excited to share some positive changes happening behind the scenes at Nutrisense Weve been actively working on making our program more sustainable and e - [Partnership Programs - Join Our Collaboration Network](https://support.nutrisense.io/en_us/partnership-programs-join-collaboration-network-H1dQkcR1xl.md): Were thrilled that youre interested in collaborating with us Lets explore our partnership programs and learn more about how you can join forces with us